Operations Director
Hours: Full-time (100% FTE); M-F business hours with occasional evening or weekend responsibilities
Location: downtown Honolulu, Hawaiʻi, with some work-from-home flexibility
The Legal Clinic (TLC)’s mission is to ensure justice for low-income immigrants and migrants in Hawaiʻi through high-quality immigration legal services, education, and advocacy. TLC is a Honolulu-based independent 501(c)(3) nonprofit organization. The operations director plays a central role in supporting the staff (14-17 in 2026) and day-to-day functions of TLC. Working closely with the Executive Director, the Operations Director will fulfill a high-impact role that is key to the health and effectiveness of the organization as it grows. Please visit www.tlchawaii.org for more information.
KEY RESPONSIBILITIES
We believe that passion, purpose, and a willingness to grow are just as important as previous experience. If our mission resonates with you and you’re excited to contribute—even if you don’t meet every requirement—we encourage you to apply.
Office Management & Administration
● Oversee general office functions and systems, develop operating protocols including remote/telework logistics
● Plan and coordinate staff meetings, events, trainings, and retreats
● Supervise administrative support staff/volunteers and assist with daily administrative functions as needed
● Serve as tech support point person, coordinating with third-party IT vendors
● Manage cloud-based platforms in a Microsoft 365 environment
Contracts, Compliance & Record-Keeping
● Manage vendor agreements and relationships, and supervise bookkeeping support staff if/when needed
● Assist the directors in ensuring that the organization is in compliance with labor laws, HR policies, record-keeping policies, government reporting requirements, and other best practices
● Work with staff to develop and implement quality measurement/evaluation of services
Human Resources & Staff Support
● Coordinate staff and volunteer recruitment, job postings, hiring, and onboarding/offboarding processes
● Maintain employee records and HR compliance tracking (e.g., required trainings, clearances)
● Implement new HR policies and procedures as we develop them and update the employee handbook
● Assist supervisors in regularly tracking and evaluating staff performance and annual work goals
● Support staff well-being through team-building events, benefit plans, and wellness opportunities
● Plan and help implement staff and volunteer training, and promote professional development opportunities
● Partner with directors to develop annual work plans and longer term strategy
QUALIFICATIONS:
● Minimum 3 years’ experience in nonprofit operations, business administration, HR, or office management
● Associates Degree or higher
● Foundational understanding of HR practices, employee onboarding, and compliance
● Strong technology proficiency, especially with cloud-based platforms (e.g., Microsoft Office 365, Zoom, CRM)
● Strong communication skills; excellent organizational skills; and attention to detail
● Ability to prioritize tasks, solve problems, and adapt to changing needs in a hybrid work environment
● Passion for TLC’s mission and values of equity, inclusion, and justice
● Based in Honolulu or planning relocation (a minimum of 3 half-days in office are required)
COMPENSATION & BENEFITS:BENEFITS TLC is committed to staff wellness and a healthy work-life balance.
Salary range:$75,000–$90,000 annual, commensurate with experience. Robust benefits package includes: Medical/vision/dental plan; 401(k) benefit with employer contribution after 90 days; flexible and generous paid time off; paid holidays; flex schedule and hybrid work option; professional development opportunities; parking.
TO APPLY: Please email your resume and cover letter to jobs@tlchawaii.org. Position open until filled.
The Legal Clinic is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin or ancestry, age, ethnicity, physical or mental disability, genetic information, or veteran status